This is the Client Agreement
Hire an experienced tutor
How Do I Request For A Private Tutor?
Hire an experienced tutor today.
You can request for a Tutor via the following methods:
Call +65 88766 121 to speak with our experienced Tuition Advisors
If we are unable to answer your call, please send us a Whatsapp message at +65 88766 121 to ask us to call you
Submitting our online Request Form or send us an email
Upon receiving your request, we will call you to discuss your child’s academic needs. We will spend the next few hours shortlisting a few suitable Tutors within our database and network for your consideration. You can hire an experienced tutor within 3 to 24 hours after contacting us.
Our working hours are from 9am to 9pm
Tuition usually commences within one week after you have selected a Tutor
Can I Interview The Tutor First Before I Commit?
You may request to have a phone interview with your preferred Tutor.
There are no free trial lessons.
Can I Change The Tutor After The Tuition Begins?
You need to just pay for the tuition session(s) that have been conducted. There will not be any extra administrative charges for the change.
Am I Able To View The Tutor’s Certificates Before The First Lesson?
You can request for the NRIC and hardcopies of certificates of your Tutor to be presented to you during the first lesson.
The Client acknowledges that it is his/her responsibility to verify the suitability, credentials and qualifications of any Tutor with whom he/she engages.
How Much Do I Pay For Your Tutor Matching Services?
Best Tutor’s matching service is free for students/parents requesting for Tutors. This is because our agency commission is charged to the Tutor, not to you
The Client will pay to Best Tutor half of the Fees payable in the first 4 calendar weeks. This amount is the commission to Best Tutor for matching the Tutor to the Client, and will be borne by the Tutor
Thereafter, the Client will pay the tuition fees directly to the Tutor
If lessons are postponed during the first two weeks, the commission payable to Best Tutor will be based on the tuition session conducted the following week(s)
The Tutor shall collect all fees due to the Tutor from the Parent after the the first half of the first month. Best Tutor will not assist in any recovery of fees
Payment of Fees
The Client is required to pay tuition fees only for the number of hours of lessons given by the Tutor. If you decide to stop the tuition after the first lesson, you are required to pay for only that lesson
Tuition fees are to be paid every 4 weeks to the Tutor, unless otherwise agreed between the Client and the Tutor
Best Tutor will collect 50% of the first 4 weeks of tuition fees directly from the Client before the tuition commences
Tutors are not authorized at any time to collect the payment on Best Tutor’s behalf
We will provide our bank account information for you to make payment via internet banking or ATM transfer directly to Best Tutor’s bank account
All the payments should be made within the 48 hours after the Client and Tutor have accepted the Tuition Assignment. If the Client fails to pay us in advance, Best Tutor reserves the right to terminate the Assignment. This is in fairness to the Tutor, who might need to give the available slot to another Client if this Assignment does not materialize
Once the payment is received, it will be acknowledged in the form of a receipt, issued to the payer (Parent / Requestor / Guardian) via sms, email or other electronic communications platform. We will also provide details of the Tuition Assignment that can include: Tutor’s name, date of commencement of tuition, subject(s), level, duration of each lesson and frequency etc
Once the Client accepts the Tutor’s candidacy, the Client will not be able to change the schedule of the First Lesson
Clients are allowed to make changes in the schedule after the First Lesson is over. However, Best Tutor hopes that this is not necessary as the Tutor has already reserved that slot of time for you. If you want to make changes in the schedule, please consult with your Tutor to ask if he/she is able to change the schedule or not
The Tutor is to bring his/her NRIC, academic transcripts/certificates and relevant documents for the First Lesson for verification purposes
If the Tutor is unable to conduct the First Lesson of a tuition assignment, the Tutor must call Best Tutor at least 3 business days before the actual lesson. If the Tutor fails to notify Best Tutor of his/her cancellation/postponement, an administrative charge of S$30 will be imposed on him/her
If the Tutor fails to contact Best Tutor with a valid reason to inform us about the Tutor’s absence from the lesson, the Tutor’s profile at Best Tutor may be blacklisted. This will be evaluated on a case-by-case basis
In the event that the Tutor does not turn up for the First and/or the Second Lesson, the Client and the Tutor will be entitled to a pro-rated refund (based on the scope of tuition services already provided) of the Matching Fee. Refunds will be made through internet banking or ATM transfer. Bank account number(s) will have to be provided to Best Tutor in order for the transfer to be effected
Location of Tutoring Lessons
Tutors will conduct lessons at the Student’s residence unless otherwise specified and agreed upon by both the Client and the Tutor
If the Client has a request for the tuition to be conducted at another location (eg a friend’s home), Best Tutor will ask if the Tutor is able to accommodate the request
Best Tutor and the Tutor will not be responsible if the given location is occupied or not available for use for the lessons and the officially scheduled timings will still be counted as a paid lesson
Tutor Reassignment or Cancellation of Assignments
There is no obligation or contract to complete a fixed number of lessons
If at any time the Client is not satisfied with the Tutor, the Client may request a replacement or termination. However, the Client is responsible for paying the fee for the number of lessons given prior to termination
Best Tutor will discuss separately with the Client and the Tutor regarding future tuition arrangements, and Best Tutor will change the Tutor for the Client. There will not be any extra charges for the change and the Client needs to pay just for the tuition session(s) that have been conducted
If the Client cancels a tutoring assignment before the Tutor completes the agreed number of lessons for the first 4 calendar weeks, Best Tutor assumes full claim to 50% of the tuition fees for the total number of lessons delivered in the month. For example, if the Client had requested for 8 lessons per month, but the assignment was cancelled after the 5th session, Best Tutor will be paid pro-rated commission for the 5 lessons conducted
Best Tutor will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the Client
If the Client terminates the Assignment because the Tutor is often late, skips lessons without valid explanations etc, the Tutor will bear Best Tutor’s full commission fee
If the Tutor cancels the Assignment after confirming acceptance (that is, the Client’s contact information and address have been given to the Tutor), the Tutor will need to compensate Best Tutor the commission which amounts to 50% of the fees payable (as stated in the confirmation sms, email or other forms of electronic communications) for the first 4 weeks
If the Tutor wishes to cancel a Tuition Assignment before the end of the first 4 calendar weeks, the Tutor is to inform both Best Tutor as well as the Client at least 3 business days before the next lesson date. Best Tutor will recover our legal share of the one-time commission of 50% of the fee for the first 4 calendar weeks from the Tutor. Tutors are encouraged to have a long-term commitment as the Clients have vested their trust in them
The Client has the right to terminate the tuition if the Tutor is unable to produce the documents certifying his/her credentials. In such cases, the Tutor has to pay Best Tutor the amount of money equivalent to the tuition fee for the day as commission
The Tutor will receive full or pro-rated payment for the number of lessons rendered, provided the Tutor has complied with the Terms of this Agreement
While Best Tutor tries to provide Clients and Tutors with the closest tutor match possible, we cannot guarantee a satisfying match. We hold no responsibility or liability for problems, unhappiness, or disputes that are a result of the Tutor or Client. Best Tutor will not act as an arbitrator for any disagreements that arise between Tutor and Client
However, Best Tutor may try to mediate whenever possible and reserves all rights to blacklist any party who is at fault. Best Tutor also reserves the right to terminate or deny services to any Client or Tutor (actual or potential) at any time
Legalization of Non-Written Contract
At the point of time which the contact details of the Client or Tutor(s) are given to either party, Best Tutor reserves all rights to collect the full commission. This is regardless of whether the tuition cancelled or postponed
In view of the implementation of the recent Personal Data Protection Act, we require your explicit consent to contact you for tuition related matters. By registering with Best Tutor, you have given us explicit consent to contact you through various electronic media, including calling, sms, and Whatsapp, etc.
If you do not wish to further receive any of our messages, calls, and emails, please unsubscribe yourself by emailing us at firstname.lastname@example.org
Please give us up to a week to remove your information from our database. If you still receive any calls or sms’s from Best Tutor after unsubscribing, please kindly contact us at 88766 121 or at any of these email addresses. Thank you.
Everyone can do well in their exams
Hire Qualified Tutors
We have over 20,000 experienced tutors in our team. Our tutors’ qualifications range from current teachers at MOE schools, experienced university undergraduates, university lecturers to PhD-holders. They are very familiar with the latest MOE syllabus and exam requirements.
Our tutors are shortlisted based on their academic background, teaching ability, experience, personality, motivation and reliability.
Tutors join our team because we are careful when matching their skills with students’ aspirations.
Just let us know your expectations and we will recommend a good match for you – within your requirements.
Who Hires Tutors?
Why hire experienced tutor?Our clients include parents who are principals and teachers at MOE schools, university lecturers, professionals (lawyers, doctors, accountants), public sector executives, SME owners, young parents, and grandparents. We also match tutors with assignments at Singapore’s leading tuition centres.
Our tuition assignments suit all budgets, across Singapore.
We believe in delivering on each and every promise.
If for any reason we feel that we are not able to fulfill the assignment, we will tell you, so that your time can be spent more fruitfully.
Why Best Tutor?
We are fast. We are well-known.
We provide the winning edge in education services.
Best Tutor’s academic advisors include former Heads of Departments at top Singapore schools, the chairman of the World Education Council (https://www.facebook.com/WorldEducationCouncilPolicyMakers), an educational psychologist, and a university professor who specializes in pedagogy.
Parents, students and our tutors consult our academic advisors whenever they have concerns over memory skills, motivation, understanding and memorization techniques for key concepts, study methods, and all aspects of supplementary education.
Our expert resource persons will advise you on effective ways to learn, remember, and apply information that is required for you to succeed.
Free, Easy and Effective Tutor Matching
Hire a reliable tutor within your budget and according to your requirements.
Through the years, we have established a broad and deep network of specialist tutors in all the academic levels (primary and secondary schools, and junior college) and across academic subjects.
Best Tutor has developed the most effective methods of matching qualified experienced tutors to help students perform better at exams. Every student has different learning needs. Some students learn by cramming everything in a short period of time, hours before major exams. Others need constant reinforcing in order to understand the content. Hire experienced tutor. Best Tutor knows how to find committed tutors who can identify the causes for lower than expected grades, and tailor the lessons to suit the learning needs of each student.
Catch The Problem Early
The core learning methodology of the Singapore education system is that each skillset is the foundation for future lessons, much like Lego bricks being carefully situated next to the other.
Build a strong foundation for your child. Remedial tutoring can start at any age, but catching the problem early is best.
Hire A Tutor
Bring in a tutor because you know that when your child stays “I don’t care”, he really means “I am too scared to care because then I might fail”.
If you are a student whose parents and teachers are often complaining that you are not putting in enough effort into your work, hiring a home tutor will help you know if your study methods and exam skills are correct.
Making the decision to hire a private tutor AND finding the right one can make all the difference in helping your child get his education back on track.
Talk to Best Tutor now, and see for yourself how our tutors can help you in the subjects you are weak at.
Contact Best Tutor now!
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Choose a reliable and committed tutor today
Prefer to call/whatsapp us direct?
We’re at 88766-121